Knowledge Base

Symptom:

Trigger a force dump in the following situations:

• You can ping the management port IP but cannot access the WebGUI.
• I/O is hanging or slow, but the controller is still functioning normally.
• You are unable to access the WebGUI, but the serial console is operational.

Solution:

• Triggering the Force Dump:
  Press and hold the service button on the front side of the storage until the white LED lights up.
  
• If You Can Access the WebGUI (EonOne):
  1. Navigate to EonOne -> Settings -> System -> Maintenance -> Diagnostic Information -> System Core Dump.
     
  2. Export the core dump/system information and send it to technical support: Infortrend Support.
• If You Cannot Access the WebGUI:
  1. After triggering the force dump, try rebooting the storage system.
  2. If the issue persists, contact Infortrend Support.

Note: This operation will overwrite the previous core dump, so proceed with caution.