When Should You Capture Wireshark Logs?
Wireshark captures network packets and helps diagnose network-related issues. You should collect Wireshark logs when experiencing:
- Network connectivity issues (e.g., unable to reach a server or unstable connection).
- Slow network performance (e.g., high latency, packet loss).
- Application communication failures (e.g., storage system unable to communicate with a client).
- Unexplained network disconnections.
- Authentication or login failures related to network issues.
If unsure whether Wireshark logs are needed, please contact Infortrend Technical Support for guidance.
Steps to Capture Wireshark Logs
- Download and install the Wireshark software from the official website: Wireshark Official Download
- Close unnecessary applications to minimize background network activity.
- Launch Wireshark by double-clicking
Wireshark.exe. - Select the primary network adapter:
- Double-click on the correct adapter to start capturing packets.
- If unsure which adapter to use, look at the line graph representing network activity (avoid selecting adapters with a flat/stable line).
- Reproduce the issue and note the exact time when it occurs.
- Click Stop Capturing Packets from the top menu once the issue is reproduced.
- Click File > Save As, and save the capture in .pcapng format (default).
- Send the saved files to the Infortrend Technical Support team via the support portal: Infortrend Support Portal
Additional Notes:
- If the issue is intermittent, let Wireshark capture for an extended period.
- If troubleshooting a specific IP or protocol, consider using capture filters to limit unnecessary data.
- If large logs are generated, you can compress the file before sending it to support.