Symptom
Unexpected issues occurred on earlier firmware versions (e.g., 1.3x, 1.4x, 1.5x). Examples include:
- Controller failure
- Storage hang
- Inability to access the WebUI
Diagnosis
Several issues in these firmware versions have been resolved over the years. Refer to the release notes for detailed information about the fixes.
Solution
Before creating a support ticket, ensure the firmware is updated to the latest version. This helps prevent encountering issues that have already been resolved in recent updates.