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Knowledge Base

Why Do I Receive "Failed to Automatically Update the Daylight Saving Time and Time Zones" Warning Message?

Last modified date: Thu, 24 Oct 2024 15:58:02 GMT+8

Symptom

Receive “Failed to automatically update the daylight saving time and time zones” event.

Diagnosis

The reason why customers receive this warning message is that they selected the option "Automatically update time zone information" without an extranet connection.

Example Event:

Event time = 2024-06-05 00:03:06
Severity = Warning
Contents = Failed to automatically update the daylight saving time and time zones. (reported by slot A)
Event code = 0x131800CB
Index = 363
Solution
  • Check the Setting:
    1. Go to EonOne > Setting > System > Time.
    2. Ensure the option “Automatically update time zone information” is selected.
  • Verify Internet Connection:
    1. Check whether the device is connected to the extranet.
    2. If the device is not connected to the extranet but this option is enabled, you will receive this warning message.

By following these steps, you can ensure that the device can update the daylight saving time and time zones automatically, preventing this warning message from appearing.

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