Knowledge Base

Symptom:

Cannot access the web GUI on DS model, but can ping the management port IP.

Diagnosis:

The issue might be related to the web GUI service on the DS model.

Solution:

• Restart Web GUI Service:
  1. Open Windows Task Manager.
  2. Navigate to Service.
  3. Find and restart the services "RAID Agent" and "Root Agent".
  4. Check if the web GUI is now accessible.
     
• Export Diagnostic Logs:
  1. If the web GUI works after restarting the services, export the diagnostic logs and open a new ticket to share the logs with the Infortrend support team.
  2. Export Logs:
     - Navigate to Web GUI > Settings > Export system information.
     - Select your device and click OK.
  3. Open a ticket and share the logs with Infortrend Support.
• Perform a Power Cycle:
  1. If the web GUI is still not accessible, perform a power cycle as follows:
     - Press and hold the service button on the front panel for 5-8 seconds until the white light illuminates.
     - Restart the device using the power switch.
• After the device has restarted, export the log and dump files for technical support analysis:
  - Navigate to Web GUI > Settings > Export system information.
  - Select your device and click OK.
• Open a ticket and share the logs with Infortrend Support.

By following these steps, you can troubleshoot and resolve issues with accessing the web GUI on a DS model.