Häufig gestellte Fragen (FAQ)

This article describes the procedure of license-related operations for GS/GSe/GSe Pro/GSi/GSc/GSa family products, including the following services:

• Advanced License Activation (for features excluding NVR)
• License Reactivation
• NVR License Activation
• Trial License Download

Note:

If you have encountered one of the following situations, you must reactivate your license:

• You have replaced a backplane with a new one.
• You have purchased a new device with special offers about software licenses.
• You have purchased a license during Infortrend’s special marketing campaigns.

Procedure

Step I. Generate a License Application File in EonOne

1. In the management interface EonOne, go to Settings > System > License management.
2. Click Generate the license application file. Download will start immediately and the file will be saved on your computer.

Step II. Download the License Key File from the Website

1. On Infortrend’s official website, go to Support > Product Services > Licensing Services.
2. Find GS in the left menu and select the service you need:
   • Advanced License Activation
   • License Reactivation
   • NVR License Activation
   • Trial License Download
3. Log in to your account. Create an account first if you don’t have one.
4. Follow the step-by-step instructions to upload the License Application File and provide required information.
5. Download the License Key File and save it on your computer.

Step III. Upload the License Key File to EonOne

1. Return to EonOne and go to Settings > System > License management.
2. Click Add license to upload the License Key File.
3. Restart the system for the license to take effect after it has been installed.