Knowledge Base

Symptom:

User needs to use a CLI tool to export logs and memory dump files when the web GUI is not functioning properly.

Conditions when the problem occurs:

When the user cannot export logs and dump files on the web GUI. For example, if the web GUI crashes during export, or if the user cannot access the web GUI at all.

Possible Causes:

The web GUI service has issues and cannot function properly.

Solution:

• Download the CLI tool
  
  1. On the Infortrend support page, search for the storage model and go to the software section to find the CLI download link.
     
  2. Download the CLI tool.
• Export logs and memory dump files using the CLI tool
  1. Open a command terminal.
  2. Enter the path of the CLI installation folder and run RunCLI.bat.
  3. Connect to the management port by entering: connect [management port IP]
     - For example: connect 192.168.0.30
     - You should see a "CLI: Successful" message.
  4. Export the support files by entering: export support [file name]
     - For example: export support DS4024SUB.zip
     - You should see a "CLI: Successful" message.
  5. You can find the exported file with the specified name in the CLI folder.