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Knowledge Base

What Should I Do if the Antivirus Task Is Not Running?

Last modified date: Thu, 05 Mar 2026 14:23:49 GMT+8

Symptoms

Antivirus scan tasks are not triggered or do not start.

Possible Cause

The scan task is not configured properly for schedule or volume selection.

Recommended Solution

Configure the antivirus task correctly:

  1. Select either "All folders" or specific folders to scan.
  2. Set up a regular scan schedule (daily or weekly).
  3. Save the configuration and verify it is enabled.

Preventive Action

  • Periodically check antivirus task settings.
  • Review scan logs to confirm tasks are running as scheduled.

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