Symptom
An installed iSCSI 10G host board on GS can be detected and recognized in the configuration file, but the MAC address shown in the GUI is 00.00.00.00, and channels cannot be configured.
Diagnosis
The host board likely has a hardware problem detecting the MAC address. If you are using a redundant controller model, install the host board on the other controller for cross-validation to ensure the issue comes from the host board itself.
Solution
- Cross Validation:
- Install the host board on the other controller.
- Check if the same symptom (MAC address 00.00.00.00) occurs.
- Replacement or Further Support:
- If the same symptom occurs on the other controller, replace the host board.
- If the symptom does not occur, provide controller information and diagnostic logs to support.
By following these steps, you can determine if the issue is with the host board or the controller and take appropriate action.